Delete your Biolyze account
This page explains how to delete your Biolyze account and all associated personal data. You can delete your account directly in the iOS or Android app, or submit a request here. We comply with Google Play account-deletion requirements, Apple App Store Guideline 5.1.1(v), GDPR Article 17, and the UAE PDPL.
Android package: com.biolyze
Two ways to request deletion
- Open the Biolyze app on iOS or Android.
- Tap Profile.
- Tap Settings.
- Tap Account.
- Tap Delete account and confirm.
Deletion starts immediately and completes within 30 days.
- Scroll to the form below.
- Enter the email address on your account.
- Confirm and submit the request.
- Check your inbox and click the verification link.
- Deletion completes within 30 days of verification.
Submit a deletion request
Use the form below if you cannot access the app. We verify your identity by emailing the address on your account, then complete the deletion within 30 days.
Must match the email address on your Biolyze account. We'll send a verification link there.
Other data rights
In addition to deletion, you may request:
- Access — a copy of the data we hold about you;
- Portability — your data in a structured, machine-readable format (JSON);
- Rectification — correction of inaccurate data;
- Restriction or objection — limit how we process your data;
- Withdrawal of consent — at any time, without affecting the lawfulness of prior processing.
Send any of these requests to info@biolyze-health.com from the email address associated with your account. We respond within 30 days.
Cancelling subscriptions
Deleting your account does not automatically cancel App Store or Google Play subscriptions. Cancel them separately:
iOS: Settings → [your name] → Subscriptions → Biolyze → Cancel.
Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Biolyze → Cancel.
For refund questions on store purchases, contact Apple or Google directly. For web purchases, see our Refund Policy.
Contact & complaints
Data Controller
A&K Worldwide Enterprises FZCO
DWTCA Free Zone, Dubai, United Arab Emirates
Email: info@biolyze-health.com
If you believe we have not handled your request properly, you may lodge a complaint with your local data protection authority in the EU, or with the UAE Data Office.